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How zplay8 Handles Your Personal Data

At zplay8, we take the privacy of every account holder seriously — what you share with us stays protected under clear, documented practices.

Data Collected With Your ConsentStored on Secured ServersYou Can Request Access AnytimeNo Data Sold to Third PartiesMalaysian Accounts Protected
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zplay8 How zplay8 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have questions about how your personal data is stored, processed, or if you wish to submit a data access or deletion request, our support team is reachable through the channels…

Live Chat Start a live chat session directly from your zplay8 account dashboard. Our support team handles data queries during operating hours and will log your request with a reference number.
Email Support Send your data access or deletion request to our privacy email address. Include your registered account email and the nature of your request so we can process it without delays.
Account Portal Form Log into your zplay8 account and navigate to the Privacy section under Settings. Submit a formal request directly through the form — this creates a timestamped record of your submission.
HOW WE PROTECT YOU

Six Ways We Manage Your Privacy

Protecting the data behind every account is a core operating commitment at zplay8. From the moment you register to every deposit you process via Boost dan FPX, your data passes through encrypted…

Data Encryption in Transit

All data you send to zplay8 — registration details, payment information, login credentials — is encrypted using TLS during transmission. This applies to every session, whether you are on mobile or desktop.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly. You can review and adjust cookie preferences through the cookie banner on your first visit or via browser settings.

Account Security Measures

Your account password is stored as a hashed value — we cannot read it in plain text. We also prompt you to enable two-step verification so that your account remains accessible only by you.

Data Retention Schedule

Active account data is kept for as long as your account is open. After account closure, we retain records only for the period mandated by applicable Malaysian financial and regulatory requirements, then securely delete them.

Third-Party Data Sharing

We share data with payment processors — Touch 'n Go, GrabPay, Boost dan FPX — only to the extent needed to complete your transaction. We do not sell your data to advertisers or unrelated third parties.

Your Right to Request Changes

You may request a copy of the personal data we hold, ask for corrections if something is inaccurate, or request deletion of non-mandatory records. Submit any of these requests through the Account Portal form or via email.

Common Questions About Your Privacy on zplay8

The questions below cover the data rights and privacy practices that Malaysian account holders ask about most. If your question is not answered here, reach out through live chat or the Account Portal form and we will respond within 72 hours on a business day.

We collect your full name, email address, phone number, and date of birth during registration. Once you make a deposit, transaction metadata from Touch 'n Go, GrabPay, Boost dan FPX or FPX is also recorded against your account.

We share data only with payment processors required to complete your deposit or withdrawal. We do not sell personal data to advertisers, data brokers, or any unrelated third party under any circumstances.

After you close your account, we retain records for the minimum period required under applicable Malaysian law. Once that period passes, your data is securely deleted from our active and backup servers.

Yes. Log in to your account, go to Settings, and use the Privacy Request form to request a data export. We will compile your record and send it to your registered email within 14 business days.

Submit a deletion request via the Account Portal form or email our support team. Deletion of mandatory records — those required by Malaysian financial regulations — may not be possible, but we will delete all non-mandatory data promptly.

We use session cookies for login continuity and analytics cookies to monitor page performance. Adjust your preferences through the cookie banner at the bottom of any page or through your browser's privacy settings at any time.

Go to your account profile and update fields directly where the option is available. For fields that are locked — such as your registered name — contact support via live chat or email with supporting documentation for a manual correction.

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